Silhouette InstaLift® in Portland, Maine

I actually only went there once to try out their laser for my hyperpigmentation. They did a test patch at no cost. They are an awesome place for skin care...

Great new space. Very spa like. Love Dr. Atkins. She is the utmost professional. Explains everything well, gives options and feedback.

This place is wonderful. The staff is pleasant and helpful. Prices are comparable for the area. I met with Tiffany who was knowledgeable, personable and did a great job. I will be returning as I am very pleased with the level of service

While I never received the procedure I initially wanted, the road to achieving an appointment was not pleasant. Booking a consultation over the phone was easy, but the day of my appointment which was supposed to include both the consultation and initial treatment started with a phone call 30 minutes prior asking what area I was looking to be done (though I had already told them, said no notes) and whether I've been out in the sun. I was baffled that this was being asked right before my consultation but answered and went to the appointment later. At the consultation, I spoke to maybe three people, each repeating the same question, have you been out in the sun? Are you tanner than usual? I answered best I could, but it got old real fast. They explained that with my skin tone and it being summer, there are certain precautions, which I understand and appreciate, however, they were unable to do the first treatment because they were unsure if it was a good idea. They said they'd check in with the head doc (she'd be able to tell from photos they took) and let me know maybe the next day. A week later, still no call. I called. No notes on my file, I had to explain why I was calling, they reiterated why they're unsure of how to proceed, going back and forth whether the next appointment would be another consultation (thought they had pictures?) or a treatment. Same question: have you been out in the sun? I even offered to book my appt. later in the fall if it helped. She said she'll check and call back. When they did, she said the doc said it was okay to proceed with the initial treatment, but my confidence in this facility had been tested. They said the doc had been out on vacation for the past week, which is why I never heard back. I think that the office needs to work on their policies and procedures, especially if they are not accustomed to people of darker skin and uncomfortable with patients during summer months. I canceled with them because I did not receive the confidence or consistency in information I would have liked in my medical services.