Ashlee Otero

★ ☆ ☆ ☆ ☆ 1.0

May 2, 2024

So my daughter got bit in the face by a dog. We took her to the emergency room and that's when things took an unfortunate turn for us. Being a significant laceration to the face they sent a picture to their on call surgeon. We at first thought this was a blessing. Then this guy shows up. First impression... the overwhelmingly smell of cigarette smoke. Yes, in the emergency room getting ready to treat my ten year old he wreaked of cigarettes. Other than that everything was fine until we got to the billing. Less than a week later we go to his office to have stitches removed. Before even seeing the doctor his assistant walks in and hands my wife an invoice and wants full payment. What about our insurance? Well, he's out of network so they won't even put anything to insurance until full payment is made. They try to play the whole game, his assistant even tells me over the phone that they'll honor what insurance would authorize. Of course now that we made payment she is denying ever saying this. Liar!!! My insurance has now processed the claim and the amount allowed is 1/3 of what the doctor collected. I tried to give them the opportunity to do the right thing. They refuse. They'd rather continue to prey on innocent insured people at the hospital and screw them over with his out of network status. Zero business acumen or concern for the patient, it's all about the money. Just a fair warning for those looking for elective procedures, I was privileged enough to see a few of his patients while sitting in his waiting room. If you want your face to look like a Halloween mask, this is your guy. Good luck!!!

Randy Harris — google_place

Back to profile