Paul Rhee, MD, FACS

★ ☆ ☆ ☆ ☆ 1.0

Nov 18, 2024

This plastic surgery office advertised online that they offered complimentary consultations, so I called to check if they were still free. I was told they were, so I scheduled an appointment. I was asked for a $40 copayment at the end of the visit since their patient coordinator said an office visit needed to be on record for them to submit a preauthorization claim to my health insurance company for facial acne scar revision treatment. The following day I received a call from an employee and she told me that I wasn't eligible for treatment yet because I was about to finish isotretinoin, better known as Accutane, so I needed to wait 1 year from when I stopped taking that medication. I knew a preauthorization claim couldn't be submitted 1 year in advance, so I asked their patient coordinator for a refund and she told me I couldn't receive one. Next, I contacted my health insurance company to file a complaint and they called the office. An employee at this health insurance company informed me that their patient coordinator told them they treated me for my facial acne scarring; however, no treatment ever occurred, so they lied. I have already filed an appeal with my health insurance company. I'd sue these people for wronging me, but the cost of hiring an attorney would be more than the money I'd collect, so it's not worth it. Please be warned that this office falsely advertises free consultations. I don't know if any other staff were involved in this scam, but as a future healthcare professional (I'm a pharmacy school student at one of the top pharmacy schools in the country), I'm completely appalled by their patient coordinator's extremely disrespectful and inconsiderate behavior. At least 3 classmates of mine are interested in cosmetic surgery and most of my 160 classmates know me, so it's too bad I can't refer them to this place at all. I'm taking the time to write this review since I don't want others to be deceived. Please be warned that their office doesn't operate or function normally whatsoever. Thank you for taking the time to read about my situation, and I hope you keep my story in mind before making the mistake of going here.

Kay Kay — google_place

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