Evan Ransom, MD

★ ★ ★ ☆ ☆ 3.0

May 18, 2024

Doctor Ransom was super professional and clearly a well respected expert in his chosen field, nothing but good things to say about him.

Unfortunately, his office manager Dee, was extremely rude, hung up the phone on me when I tried to reschedule an appointment and refused to take my call. I was called back later that day to advise they would waive the fee but not give me surgery. It's a real pity what a rude employee can do for th patient experience. I would strongly advise avoiding this place if you have to deal with a lady called Dee. Apart from being hung up on, this place seemed great, it's just a shame that this particular member of Dr Ransom's staff have to be so rude and have zero compassion.

I would however, like to add some further commentary to this review. Since the above unsavory incident with the aforementioned member of Dr Ransoms staff. Both Doctor Ransom and another member of staff have contacted me and apologized in a genuine and thoughtful manner, I deeply appreciate this gesture which came with a spirit of compassion.

This has made me feel far better about the situation. I have come to believe that maybe my experience with Dee was a one off, and maybe..she was just having a bad day. Let's hope that's the case so no one else need be disrespected in the future when seeking medical care.

I am still out of pocket the time and money it has taken me to go on this journey to get my nose healed as they will not treat me and I have to find another consultant which will no doubt incur incremental out-of-pocket costs. It would be nice to get booked in for my procedure as planned before but perhaps that's a long shot now. Will see how the situation unfolds.

gordon tobin — google_place

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