Charles Lee, Dr

★ ☆ ☆ ☆ ☆ 1.0

Apr 19, 2025

I've been hesitating for a while to post this, but wanted to share my experience in case it would be helpful to anyone.

Overall, I am satisfied with the result of my rhinoplasty. However, I am very frustrated, upset, and feel taken advantage of for how the billing worked out.

When I spoke to Angela before scheduling my appointment, she checked my insurance and told me that my insurance would cover $5 K of the overall rhinoplasty. The procedure was quoted at $18.5 K (with or without insurance), therefore I needed to pay $15.5 K out-of-pocket.

A couple weeks after my procedure, I checked my insurance claims and it showed that my insurance had paid Dr. Lee's office around $20 K for the rhinoplasty (they billed my insurance ~$88 K). So in total, Dr. Lee received $35 K ($20 K + 15.5k) for a procedure that was quoted at $18.5 K.

I contacted their office and made them aware of the situation. Angela said they cannot refund me any money because it would set off a "red flag" if they were to be audited (which sounds super sketchy). I wasn't really clear on what she was referring to. Nevertheless, she did offer me a free plastic surgery procedure for a family member to make up for the overpayment (which was so strange to me) - I respectfully declined and just asked for some money back. She said she would talk to Dr. Lee and get back to me.

A couple days later, Angela called back and said they could provide $5 K back in cash... But I would have to meet them in person, this is difficult since I live on the other side of the country. The fact they were offering cash (rather than just sending me a check or something) didn't sit right with me either, so I declined this as well.

After a few more weeks I reached out directly to Dr. Lee to explain this whole situation, and he never responded.

I am super disappointed with how this billing situation turned out. It doesn't sit right with me that you can quote $18.5 K, collect $35 K and not issue any type of refund.

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TLDR: I was quoted $18.5 K for a rhinoplasty with Dr. Lee, and was told that my insurance would cover $5 K, therefore I paid $15.5 K out-of-pocket. In actuality, my insurance ended up paying $20 K therefore in total Dr. Lee received $35 K for a procedure that should have cost / was quoted for $18.5 K. I contacted their office and they said they cannot offer me any money back, due to some benign reason, but instead they did offer another free plastic surgery procedure.

Tyler Bee — google_place

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