Michael J. Lipan, Dr

★ ☆ ☆ ☆ ☆ 1.0

Nov 25, 2024

Never got to see a doctor!

Arrived 10 minutes before my appointment time, with paperwork already completed as it was emailed to me days before my appointment since I was a new patient.

I was told on the phone a WEEK before my appointment that as long as I brought in the completed new patient paperwork, I did not need to arrive 20 minutes early. But I was still there 10 minutes before my appointment.

I then sat there, and sat there, and sat there….and watched SEVEN people be taken in before me, 5 of who arrived AFTER me.

Finally went to the receptionist after 55 minutes past my appointment time.
One receptionist wouldn’t acknowledge me because she was on the phone, and the other one refused my polite request, TWICE, to reschedule my appointment, just telling me to keep waiting.
I politely said thanks but no thanks after a THIRD REQUEST to simply reschedule, and she just wouldn’t do it.
So I left.
Never seen by a doctor. Never received a call after leaving to even attempt to reschedule.

Also HIGHLY concerned that masks aren’t required, not on patients, not even the staff I saw through the open door, including a doctor and nurses/PA who were not in masks.
Y’all know Covid is still a thing, right?????
And I’m supposed to drop my mask for an ENT exam with an unmasked doctor, who’s obviously seeing unmasked patients???

Dr. Lipan came recommended, pretty highly, but his staff, and the no mask policy to be honest, pretty much ruined it.
As they say, your front office staff can make or break a business. The doctors might be great, but when your staff isn’t, and your wait time is long…and your staff doesn’t care and tries to hold you there with NO options to reschedule, leaving was the best decision.

My time is valuable too, and an hour wait past my appointment time isn’t acceptable. Especially when 7 patients were seen and I was still left sitting there. There are only 2 doctors there, so I’m pretty sure those 7 people were not all seen by only one of them. I was just ignored.

I’m in desperate need of an ENT specialist, but I will keep looking.

Marti Guzman — google_place

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