Paul M. Gardner, Dr

★ ☆ ☆ ☆ ☆ 1.0

Nov 25, 2024

Scheduled an appointment for 3:30 then I received a call from their office if I could come in at 11:00. I rearranged things to accommodate their request, filled out the lengthily documents they sent as I am a new patient. Rushed across town to make it there by 11 am. Then they tell me they texted (my phone died due to the fact we don’t have electricity so I didn’t get the message)to move by appointment back to 3:30 because they cancelled their morning patients since their electricity went out but it came back on so the Dr. Is now doing procedures so he can’t see me. I asked if I waited around the area could he see me for the consultation after and they said no as he has other patients.

Why I deceived to write this negative review is because my customer experience could have been handled much better. You call me to accommodate your change in scheduling, I go out of my way to accommodate you and then your situation changes and you do nothing to accommodate me! The office manager along with the two staff could have fit me in between a patient as I offered to wait but no. I was told 3:30 or another day. I would have offered to waive the consultation fee at least to compensate me for the inconvenience for my gas, my time and frustration but no. The attitude was sorry but basically oh well! This Dr. was going to make thousands from me a new patient. Poor customer service and poor management representation. Unfortunately I will find another provider that tries to ensure the customer experience is important.

Lisa Kasparian — google_place

Back to profile