Robert O. Ruder, Dr

★ ☆ ☆ ☆ ☆ 1.0

Jun 2, 2025

Disregard for patients. I made an appointment with the front desk after telling them my insurance authorization was approved. I take time off work, drive 30 minutes, and get almost an hour early as directed in the email to fill out paperwork. After filling out paperwork the front desk tells me since I have an HMO the doctor will only see me as a telephone visit. No one told me this when I made my appointment so how am I supposed to know that? But the front desk says it’s the office policy. I can be rescheduled for 1 week later that lll get a call from the doctor during a 4 hour window. Not even an actual appointment, so we should expect to wait 4 hours for a call for the doctor to then see me in the office. Even though I’m already there. So I asked in several ways for exceptions since I was not told this prior to coming but there’s no budging. This is a disregard for the patients time on the office end. So I said my appointment is now anyways and I would be with the doctor at this time, I asked the front desk “can you ask the dr and explain my situation and ask if he’s willing to 1) see me since I’m here, or 2) do my telephone appointment during this time. Since he’s scheduled to see me anyways. The front desk reported that the doctor said no. So this is a disrespect of the patient’s time on the physician side as well. If there’s a blatant disregard for the patient on both the managerial and doctor side then I can’t imagine how I would be treated under the knife. This scenario is just bad practice and payers and patients should know this before giving their money to this physician. There are other ENTs in Los Angeles who respect their patients.

Shely Salem — google_place

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