Bret Johnson, Dr

★ ☆ ☆ ☆ ☆ 1.0

Nov 22, 2024

My initial consultation with Dr. Bret Johnson was nothing but positive . I felt he took the time to discuss the pros and cons of my surgery, I was confident and very comfortable in moving forward with my reconstructive surgery. Although the moment I walked into his office, I felt so uncomfortable, there was nothing about his staff that would exude empathy, sympathy, respect, or courtesy. My surgery was scheduled for Friday the September 15th at 11:00 a.m. On the afternoon of September 13th, I have my pre-op appointment. I drove an hour and a half that morning to Dallas only to walk into the surgery center and be told that my surgery was canceled due to the fact they (surgery center) was not in network with my insurance company. This was a day and a half before my surgery!! I had taken off work and tried to prepare myself for my surgery and recovery. I was infuriated, and the surgery center called Dr Bret Johnsons' office only to encounter someone by the name Ariana? She took absolutely no accountability/ responsibility for anything that had transpired that day and the cancellation of my surgery that I prepared a month and a half for. I told her whoever was responsible for following up had a month and a half to make sure that a surgery center they were sending me to for my surgery was within my network. I absolutely can not believe what was taking place at this point. Ariana took no responsibility and told me she was the one responsible for making the arrangements for my surgery, and blamed it on my insurance company. Ariana hung up on me that afternoon as I am utterly speechless about the treatment coming from Dr Johnson's office.!! A DAY AND 1/2 BEFORE MY breast reconstruction surgery!!!! Ariana called me the next day and said she was going to reschedule my surgery for the 27th of September and asked if that was okay with me. I said, "Sure, again, I trusted in Dr. Johnson's ability to perform the reconstruction surgery as he was highly recommended. Ariana said she was going to schedule my surgery for the 27th of September if that was okay, and I never heard another word. On or about October, the 5th I called the office and spoke with Ariana again, who claimed she was the office manager. I asked her why there was never a follow-up on my referral to the surgery center and that they had had a month and a half to secure my appointment. She told me it wasn't her fault, it's was the incompetence of my insurance company. I needed to deal with them. I asked her why my appointment was not set for the 27th, and as a matter of fact, I had not heard anything from Dr Johnson's office . She (Ariana) simply told me she was going to "try" and set my surgery on the 27th of September. No communication, no anything.. And then, she said goodbye Mrs Whatley. Hung up on me once again. I am sure Dr. Johnson is very capable and probably a great surgeon. However, here's downfall is going to be his rude, lying, incompetent staff that can not even follow up on someone's surgery date. And, don't bother calling his office number because nobody ever, ever answers the phone, and when you leave a message, they certainly do not call you back. I can only imagine how much business Dr. Johnson is losing due to his rude and incompetent staff.
Dr. Johnson needs to clean the house with caring, competent staff with empathy for the patients who walk through the door seeking reconstructive breast surgery! Words cannot, will not describe the treatment that was bestowed upon me with Dr Johnson's staff.

Donna Whatley — google_place

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