Pierre Michaud, Dr

★ ☆ ☆ ☆ ☆ 1.0

Oct 23, 2024

I scheduled a consult at Dr. Michaud's office for coolsculpting. I received an appointment reminder and showed up to my appointment on time. When I arrived the office was locked and the lights were off. I then called and learned they were closed for veterans day. It was very unprofessional for this office to schedule my appointment when the office was closed. I missed over an hour of work going to and from the office for no reason. The appointment was rescheduled and I did my consult. I was given an apology and nothing more. The appointment went well and then they quoted an estimate for the work. I followed up with questions via email. When I asked if there was anything the office would be willing to do, since I lost time at work at no fault of my own, they responded that after speaking to the Dr. they did not believe I was a candidate for their services. This was the most unprofessional response I ever received. They were at fault and instead of saying there is nothing extra we can do, they essentially blamed me and said I was not a good candidate for their services. Not sure what happened to customer service, but obviously this office does not know what a service industry does or what customer service means. I would not ever recommend anyone using that office for any work.

Erica Janton — google_place

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