David Passaretti, Dr

★ ☆ ☆ ☆ ☆ 1.0

Jun 4, 2025

I was referred here by the Bridgeport hospital to see Dr.Liu due to a hand injury. My experience here was very uncomfortable and awkward. Upon me arriving I was asked for my ID and insurance card to scan the front and back. I informed the lady at the desk I only had my ID and my client ID number for my insurance because it's a new policy & they hadn't sent me the card yet but they gave me my client ID to use in the meantime. She insisted she needed the physical copy but took the client ID number stating "It's better than nothing." and had me fill out the paperwork. After I returned the paperwork to the other woman, I overhear them discussing me shortly after. I get called in and placed in room 4 when one of the woman from the front desk came back into the room & proceeded to tell me again that they needed the physical copy.. they don't just take the client ID number. If I can't get the copy they're gonna have to bill me. At that point I'm uncomfortable & I go back to sit in the waiting room looking for a way to find the physical copy on my phone. Dr. Liu asks me to come back into the room, which I did. I asked a few questions based on what the receptionists said..Between every response Dr. Liu paused for about 60 secs just looking, before responding. Which wasn't making me too sure about him operating on or seeing my hand, which I told him. It was awkward in the room, he even stated that out-loud. But once he stated needing the physical copy to make sure it's an "active policy" because some people come and they don't know that it's not active. I decided not to be seen by him all in all. After walking me back to the lobby Dr. Liu proceeds to say to one of the receptionist "make sure you got her client ID number. " & she responds that she did already. I felt awkward and uncomfortable because they made it seem like I would run off on the bill without proper insurance. I am African American & I doubt others receive treatment like that. With the card you can verify (quicker) but you can still locate the insurance policy through the client ID number thus the reason my insurance told me to use it in the meantime & why Dr. Liu asked if she had collected it before I left. What the receptionist said was untrue & they didn't display good customer service upon my visit. I drove 30 minutes because I possibly need surgery on my hand. I left without him checking my hand or scheduling a follow-up visit... I will not be returning here for treatment.

Rayshanna Conley — google_place

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