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★ ☆ ☆ ☆ ☆ 1.0
Nov 22, 2024Today was my first consultation for my first cosmetic surgery. The receptionist was very cheerful and friendly with excellent customer service skills. The nurse that showed me to my consultation room was also very accommodating and sweet which made me feel very comfortable. I did not like the wait time, it was about an hour with an appointment made beforehand. Dr. Lawton was very friendly and kind, he made me feel very comfortable. What I did not like was that I felt my wants were not being heard.I also did not like that maybe he had too many people scheduled at the same time so he was rushing to finish with me as soon as possible. At the end of your consult you are seen by a patient coordinator. She was very unprofessional to the other staff over the phone. She made me feel small like a i have better things to do attitude. She is the main reason why I will not be returning.She made me feel very uncomfortable. I had such high expectations due to recommendations I received. I was so sad and disappointed.
Alexis Rivas — google_place
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