Jeffrey Hopkins, Dr

★ ☆ ☆ ☆ ☆ 1.0

Nov 25, 2024

Drove 3 hours away to have consultation done for a panniculectomy that was going to be filed through Insurance. I was advised during my visit that the process of filing would take around a month as far as claims being sent to insurance and me receiving a decision back. I called insurance after my 3 weeks and was told that the claims was never sent off to be process. I called this office several times to see why the claims was never sent off and kept being told that I was waiting on the Dr. to sign off on paperwork. After patiently waiting another week I followed up to call office back to speak to one of the ladies of the front desk staff whom processes claims and I was told the first time that she was on the phone with a patient and to call back around lunch...I proceeded to call back around lunch and was then told that she stepped away from her desk and she would give me a call back... I called the office back around 20 mins before closing and was told that she had left from having the Flu virus... I was really upset and thought that this office was very unprofessional.... I was also falsely told that the Dr. would give me a call back and never received a call.... He has very very unprofessional front desk and office staff... I also was charged a co-pay and billed for a visit that was never sent off to claims after immediately canceling my appointment. I would never want anyone to operate neither be in the care of me with such unprofessionalism. I cannot say that Dr. J Hopkins was rude at all he was very nice when meeting him overall but his staff is a horrible team and he needs to reconsider his office staff... This definitely brings down a business.. This is coming from a Nurse.... Beware you all

tiffany mccray — google_place

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