Christy Walker, Dr

2.0

Nov 22, 2024

I was excited about seeing Dr. Walker today. Used my PTO, completed online check-in, brought current medications, and got the appointment confirmation text message yesterday. When I arrived at the office, which took 40 minutes, the lights were off. Front desk person helped me reach someone who repeatedly told me that Dr. Walker isn’t available because today is her surgery day. The person proceeded to try rescheduling. Sometimes, learning to say sorry or at least empathizing on behalf of the organization goes a long way. You’re part of the organization who didn’t fix the scheduling issue, causing the patient a loss. Hospitals are so eager to bill you, but they don’t take responsibility for their own mistakes. What a shame.

Bonna Kim google_place