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Nov 23, 2024I saw them for my annual. Asked about my hair issue. Got told to send over lab results and if all ok they'd order me meds. They got the results all ok. Instead of ordering me the meds they told me I had to come back in the office. Just to collect from insurance. I emailed them to ask why I needed to come back in and advised I didn't have the co pay and would they still see me. I got no reply so I went. They would not see me without my copay. Strikes. #1 got lied to by Dr saying they'd order the meds once they got my blood work. #2 I emailed them to inquire why I had to come back and that I wouldn't have the copay that day and they failed to respond which caused a wasted trip #3 when at the apt the front desk said she called the office mgrv at fox chapel and was told they could not see me without the copay and when I left there I called the office Mgr at fox chapel who told me she was never contacted so they lied to me #4 the office Mgr told me that I was given a wrong email address #5 I got told by the office Mgr they could not find my blood work I emailed them but yet the office confirmed for me that they had it earlier. Just sad what medical is coming too. It's not about the patient anymore. No one was mean or rude to me . But I can see they only care about 1 thing. I just switched my family of 5 to them as our dermatologist closed after many years. Guess I will be looking for another place........ so to comment on the owners reply to me. Which needed editing. I was not asking for their to be no co pay I was simply asking to be billed and yes a lot of my Dr's bill me. I also have a dr who waives their co pay because they feel so strongly that I continue to see them. The money was not thy big issue or was so much the 5 items I posted which none of those were mentioned in your reply to me. Lying. Mislead. Non responsive. Uncaring. .ty
Debra Wilson — google_place
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