Mark Freeman, MD

1.0

May 20, 2024

The staff was great. Dr. Freeman was nice and super professional. However I went in on a Tuesday and paid for my surgery in full. Called back on the following Tuesday to cancel my surgery as my husband was worried about how close it was to Christmas and traveling while trying to recover. Kim wasn't in so I had to call back again on Wednesday. Kim informed me that I wouldn't be given a full refund because they have a $1000.00 non-refundable policy to save the date for surgery. Mind you I made this appointment 5 business days prior to calling in to cancel and gave them 21 business days to have the spot filled. I also paid a $100.00 consult fee that they kept. Which is 100% understandable given their time with me. When I called around to see if this is how other surgeons offices operate they said they do it as well, HOWEVER they wouldn't keep it with that much notice. Because they knew the spot would be filled. Its cancellations the day or week of surgery that won't be refunded all of their money. I'm super disappointed with Freeman Plastic Surgery in this aspect.

Stephany Hatch google_place