Steven White, Dr

★ ☆ ☆ ☆ ☆ 1.0

Nov 22, 2024

Had an appointment I waited 6 months for, but it was canceled night before due to an issue I was told wasn’t the office’s fault. So, I rescheduled for about a week later. Shuffled my schedule around to make it work. I arrived at my appointment on time, however after 40 minutes of waiting I had to leave. I had a work appointment I could not miss and the 40 minute delay would have caused an issue in making it on time. I offered to come back later that same day. The staff said they’d see if the doctor could fit me in. I waited for a few hours to hear if that would work and I adjusted my schedule the entire day just in case. Finally, toward the end of the day, I was told the doctor was leaving town for a a week and he wouldn’t be able to fit me in. I asked for a refund of my $1000 deposit, so I could go somewhere else and get the procedure done finally. They granted the refund, but I was told I’d have to wait for them to do it at their convenience, which will equate to several weeks in turn around time. There was even a little bit of indignation, as if I was the problem. Personally, I feel they should be embarrassed by the lack of professionalism enough to make a concerted effort to refund my deposit ASAP. It speaks volumes that they aren’t. Then I could more easily move on to another practitioner who could get the procedure done. Considering that none of the shenanigans with their office were my fault, I shouldn’t have to wait almost a month to get my refund. They don’t mind inconveniencing you and wasting your time, at all. Beware.

Kristin Kingsley — google_place

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