Emily Sarah Charlson, Dr

★ ☆ ☆ ☆ ☆ 1.0

Nov 23, 2024

I’m going to have to give Dr Charlson and her office one star. The reason I don’t give it zero stars is because I am praying that she did the procedure on my eye well - which would give her a 5 star rating for that important 60 seconds. Sadly everything else regarding my experience at her office gets a zero. I am still healing and will know how this all turns out medically later but I am not returning to this office for follow up.

If you expect respectful and prompt communication and care - this is NOT the office for you. I have felt neglected, dismissed and outright treated rudely by the office and Dr Charlson indirectly.

1) Day of procedure, I left office without proper discharge instructions (I was discombobulated with a bleeding eye so I didn’t think about “after care”). Later, same day, as I was driving home, I called 3 times in afternoon when I had severe pain, and was each time told Dr would call me right away. I called 3 times because business hours were drawing to an end and I hadn’t heard from her or her medical assistant. I never did hear from Dr Charlson. I had to reach the after hours doctor for assistance.

2) The medicine Dr Charlson prescribed was not available - we called numerous asking if there’s an alternate over the next several days - no response from Dr Charlson or her team.

3) Post cash payment of appointment and the procedure itself as we went outside of insurance, I was billed for 2 “labs” totaling $2000 - neither billing nor the “medical manager” who is shockingly rude for that matter - was able to help me understand why there are 2 bills and not one for the labs.

On a side note, I did ask Dr Charlson whether these labs would cost “thousands” (as these particular labs were recommended but not completely necessary) and she said “no, not thousands”. Yet they are thousands.

4) Also, I received bills first and had to call several days later and request results - Dr Charlson did call at that point after I left yet another message.

5) Again left message for Dr Charlson about 3 weeks after procedure regarding continued eye discomfort as well as billing - crickets.

A special sub-zero star goes to the office manager. I was referred to him once - to ask why the doctor wasn’t responding to my queries regarding post-procedure care and medication and he rudely told me that he can’t help me and I need to ask the doctor.

I was sadly referred to him a second time - billing asked me to call him in regards to the lab invoices that I didn’t understand, and again he said he can’t help me AT ALL and to never call his cell phone again (the lady in billing told me to call that number it! I didn’t know it was a cell phone!!)

This is all about my precious eye - I have 3 children who need a mother who ideally can see and function. I feel disrespected and neglected which is a yucky feeling as I had high hopes going to Dr Charlson based on the other reviews.

Hannah Landsberg — google_place

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