Edmund Liu, Dr

★ ☆ ☆ ☆ ☆ 1.0

Apr 18, 2025

We first met with Dr. Liu in March, very kind and attentive. Dr. Liu stated all procedures most likely will be covered as there's evidence of damaged caused by the accident. The office staff was also pleasant. The procedure went well. However when it came for assistance with insurance company, everything changed. The insurance company was never billed for part of the procedure. This office refused to assist stating you signed a waiver so it’s all on you. Barely allowed me to speak, Jacquie from the claims dept was trying to talk over me so I wouldn’t get any word out. Very disappointed if you see this doctor make sure not to sign anything until you speak with insurance company.
I appreciate the prompt response Jacqui. Of course the waiver was signed as a person in distress will do what's necessary to take care of loved ones. I am talking about been treated like a human being in a difficult situation, not like a business " you signed a waiver" so hands can be washed and easily dismissed the need. The lack of approval was only discussed a couple of weeks prior to the scheduled surgery. But this is futile, I just hope anyone using your office understand they must read very carefully knowing that after the payments are made little help will be received. I hope you never have to face a situation like this in your family.

Yexenia Diaz — google_place

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