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★ ☆ ☆ ☆ ☆ 1.0
Apr 18, 2025Worse service ever took. Took my daughter for her schedule appointment today and she never got seen. When I arrived the receptionist advised that I would have to pay towards the deductible which is fine. I proceeded to use the HRA ID along with the insurance to pay for the deductible. The Billing manager refused to accept it as she wanted me to pay right there on the spot. I inquired about what had changed as I had use the HRA ID card during the last visit and they accepted it. She kept saying office policy but when I asked if the office policy changed from the last time she accepted it she said No. Then she went on to be very professional, saying PERIOD! After something she said. She did not address anyone else there like that and I don’t appreciate her saying that because I am black. I am filing an official complaint because she was absolutely ridiculous and threatened to call the police because I was insisting on an answer about her not accepting my card when it was accepted for the previous visit.
And of course the rude Manager respond to the comment and goes on to overexplain everything besides what the real issue was.The other horrible reviews on Google speak for themselves. Clearly you being rude is a pattern and the doctor needs to get a new office manager.
Crissy Dee — google_place
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