Jonathan Fugo, Dr

★ ☆ ☆ ☆ ☆ 1.0

Apr 18, 2025

I had a horrible experience and I will no longer recommend this place to anyone else or ever go back to this place. I booked a “Deep Chemical Peel” as I had this service back in 2019 and the results were amazing! Almost 6 yrs later I went back for the same exact treatment and this time it was the total opposite, I had ZERO results, it’s as if they used Elmer’s glue on my face. I am highly disappointed not only at the lack of results but more specifically at the poor way they handle my concerns and my complaint. I called 4 days after the peel and left a message for Mikaila, 3 days prior to going in person I called and left another message with the front desk woman who was very rude. It turns out she never delivered my massages. Two weeks after the peel I went in person and spoke to Mikaila whom performed the actual peel, due to her lack of experience she had very little to say (I don’t hold this against her, she was the most courteous of them all) she asked Carolina for her opinion in the matter and she basically BLAMED ME for “not drinking enough water” since my last peel in 2019 and then further insulted me by saying that perhaps my skin was too dark and that’s the reason I didn’t have any results. I showed her pictures from my peel from 2019 and she further justified my lack of results on hormones, the environment, and my melanin. So apparently having a medium/dark complexion is the reason the peel that worked wonders previously on my skin, didn’t work this time. It’s as if she ran out of excuses and things to say. They just refused to take accountability rather than admit that they did not use the correct peel or did not use the correct technique and therefore I obtained NO RESULTS. Ultimately, I spoke to Kathy whom was introduced as the office manager she seemed to be somewhat helpful in the 30 minutes conversation we had, I showed her photos from my previous results as well as the transformation photos I have from 2019 and she even agreed that I should have seen some peeling even if minimal this time. After thanking my husband and I several times for “handling this situation in a calm manner” I guess she was expecting some form of disrespect or poor behavior because she assumed we are black, She concluded by saying that she would consult with Dr. Fugo and stated that I was going to receive a call back the following Wednesday 11/13/24 since he was in surgery all day on Tuesday. That follow up never happened. All I asked for was for a refund for the services that she agreed I clearly did not receive. Today marks a month since my appointment and my complexion looks exactly the same as the morning of my “Deep Chemical Peel”. I have no idea what chemical they used on my skin but I am certain it was not the chemical peel that they said I was supposed to be getting. As I previously stated I will never go back nor recommend this place to anyone, they present themselves with a friendly front but in reality they are unethical and clearly racist.

J. Ty — google_place

Back to profile