Thank you!
We have received your report and will review it shortly.
★ ☆ ☆ ☆ ☆ 1.0
Apr 19, 2025I made an appointment for a second opinion on a cyst I have on my parotid gland. It was at 3pm. I heard staff talking about how they never got my records from the other doctor or Bay Care. I was in the waiting room for 45 minutes before they took me back. There were barely any patients in the office, but one that I’ve seen. There was several staff members there. When the nurse took me back, she apologized and said that they have been shortstaffed. I told her I had to be somewhere at a certain time. I continue to wait in the room for the doctor to come in. I waited another 20 minutes in that room. The nurse came back in and told me that they didn’t have my records and that the doctor has been on the phone with an emergency case, and they don’t know when he will be off. This was not a good first impression. And it was definitely unprofessional the way it was handled. They show no concern for their patients. They have no concern for peoples valuable time. in all the doctors offices that I have been to my whole life, I’ve never been treated this way. I definitely don’t recommend this establishment.
Laura Sudbrink — google_place
We have received your report and will review it shortly.