Joseph D. Walrath, Dr

★ ☆ ☆ ☆ ☆ 1.0

Apr 7, 2025

Terrible experience on multiple levels!

1) Verified on 2 occasions with the person who schedules and who checks you in that they had verified that my insurance would cover both the evaluation and cataract surgery with this group. I was told that this was the case, until 1 week before my surgery when I was contacted and told that it would not cover their facility. Had to start all over again, delaying treatment, and costing me extra, and was still billed for my evaluation. Billing coordinator said they do not verify what insurance covers in advance and that I should have done so despite my being told repeatedly that they had verified this and everything was covered. It's a great scam: they get paid for the eval whether or not they can do the surgery.
2) The evaluation itself was terrible. The doctor cut my appointment short, taking a personal call from his daughter in the exam room (it was clearly not an emergency) while I and two interns waited on him to finish chatting with her. After he hung up with her, he walked out telling me that he was sorry we didn't get to talk about the actual surgery more. I was given almost no information.
3) After the my evaluation, there was no follow-up from their office like I was told there would be. I eventually contacted the surgical coordinator to get more information - almost none of it in writing, and eventually, to schedule the surgery.

May be the worst experience with any doctor's office at every level that I have ever had. I will be contacting my insurance company to file a complaint against this practice. Would highly recommend you do not seek care here.

Cristina Lofton — google_place

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