Granger B. Wong, Dr

★ ☆ ☆ ☆ ☆ 1.0

Nov 30, 2025

Dr. Wongs staff, led by his scheduler Susan who is also his wife, are extremely unprofessional. They do not answer their phone during normal business hours and let patients go to voicemail. They then don’t return those voicemail calls regarding important procedural concerns even after 24 hours. My prescriptions were sent to the wrong pharmacy and even though it wasn’t a big deal, scheduler Susan got very defensive when I asked where I could pick them up as they weren’t at my pharmacy. Rather than apologize for her error and reroute them to the pharmacy I gave her during our appointment she was annoyed that I asked her the address of where she sent them so I could pick them up. None of this was really a big deal and I wasn't even upset, just more concerned and wanting to get them as my surgery was scheduled less than 48 hours later. I made my way to the pharmacy that they chose for me and picked up the prescriptions the next day, paying more than I would have at my preferred pharmacy. Later that afternoon, which was less than 24 hours before my surgery was scheduled for 5:45 in the morning, Susan very nonchalantly called me and told me that she was canceling the surgery due to happen the next morning that I had paid for in full already because she didn’t like the interaction we had on the phone. A surgery I had mentally and physically prepared for, Canceled obligations for, arrange transportation with family to and from, arranged Childcare for and Paid for in FULL. Apparently I made her uncomfortable in having to call multiple times to get someone on the phone to tell me where my prescriptions were. At no time was I rude or aggressive or out of line in my conversation with her or her co workers. She had absolutely zero concern for any of the circumstances and inconvenience and stress she caused and seemed to actually get joy in telling me that SHE was not allowing me to proceed with the procedure her husband had already approved and been paid for with no justification whatsoever. I suppose the universe was telling me that it was probably a wise decision to not put my life in the hands of people with so little regard for their patients or people in general. I would never recommend to anyone that they trust their body, life or mental well being to people that operate and run a business in this manner. It was extremely easy to find a better surgeon located in the same area with much lower fees, no hospital fee as they have their own surgery center and very professional, courteous staff!

Sheila Reynoso — google_place

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