Deowall Chattar-Cora, Dr

★ ☆ ☆ ☆ ☆ 1.0

Aug 20, 2025

I was visiting plaza 2 and checking in for a diagnostic procedure. While being checked in my administrative staff, my ostomy bag suddenly began to leak. I let the clerk know and she seemed to seriously want to help me. She directed me to the nearest men's room where I began the process of removing the ostomy back and applying a new one. During the middle of the process, a security guard came into the restroom and told me that other people in the building had begun to complain about my actions. He emphatically told me that I would have to leave the restroom immediately. After explaining what I was doing, and that I couldn't just walk out of the restroom without completing the bag change, he again repeated that I would need to leave immediately. He then left the restroom but came back about 3 minutes later to again demand that I leave the restroom immediately. I again explained to him that I had to complete the process of the bag change for my own medical welfare, but also to keep from possibly contaminating the medial plaza building. He again repeated himself and demanded that I leave. He did not return, and I was able to complete the bag change. When I returned to the clerk's desk, I explained to her what had happened. She seemed extremely upset with the situation and stated that she was reporting the incident immediately. I explained to her that I was not interested in getting anyone in trouble, but only wanted to see that their facility properly handled matters like mine in the future. I explained that the problem was two fold, with the first problem being that I was directed to a bathroom that apparently was not set up to accommodate by medical condition. I advised that if their was some other bathroom that allowed for individual occupancy, that I should have been helped to reach it. My seconded concern was that security staff needed to be trained in how to properly respond to patient care matters like mine. I explained that the process of demanding that I leave was not acceptable and that all security staff member needed to be properly trained on how to assist patients in the future. This would include notifying medical staff, getting assistance, etc. I was told that a patient advocate would contact me regarding my concern. I received a phone call from a patient advocate to documented my concern. I asked that I be contacted regarding the outcome of the entire process and what action had been taken to insure that this did not happen again. To date, several months later, I have not received any response to my original complaint. The lack of any further follow up contact leaves me wondering if other patients remain at risk for being harassed by security staff members or that patients are not being properly assisted by medical/administrative staff.

Skip Retzlaff — google_place

Back to profile