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★ ★ ☆ ☆ ☆ 2.0
May 30, 2026Poor Communication.
I was referred to the Papermill location by Parkwest Hospital Premier Group for a procedure I planned to have to correct an issue from a pervious cosmetic surgery. My current surgeon had retired. I needed help. But Premier let me down.
When, I called the Papermill location to get an appointment for a consultation with Dr. Lo or Dr. Kerekes, I was having severe pain and an infection from the past cosmetic procedure. The lady who answered the phone at Premier told me she would ask one of the doctors if they would see me and treat my condition until I was eligible to have the surgery to correct my issue.
I never got a call back from the appointment lady! I was forced to try to get help elsewhere. Premier, please don't promise people you will get back to them and then disappear. This reflects poorly upon the group.
JENNIFER COOK — google_place
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