Mark Venturi, Dr

★ ☆ ☆ ☆ ☆ 1.0

Dec 10, 2025

I am so traumatized that I don’t know where to begin. I was never told that after surgery, as a BC patient, you are handed over to staff and don’t see dr again. The problem is that the staff doesn’t have answers, so they mostly said “I don’t know” to questions or gave incorrect info. Even something as simple as asking whether Dr Diacono has hospital privileges at VHC was not answered. I was trying to combine my revision with another cancer surgery at VHC. Victoria replied with an “I don’t know.” When I asked Dr D about scar care, his response was “Everyone scars differently.” This left me bewildered because I wanted to be taught scar care, but no one wanted to teach me. Finally, my husband asked the front desk to schedule me w/ Dr D but instead I was given Gretchen. She gave me 5 min of her time. Without asking permission, she ripped off the tape & earplug in my belly button and said I "didn’t need it anymore". I was perplexed because Dr D said I’d need to wear it for 6 wks, Victoria said 4 wks, and now Gretchen pulled it off after 2 wks. It turns out she was wrong because my belly button has morphed into a slit. I am horrified. Removing the plug early was a mistake on Gretchen’s part. I deserve a nice belly button too. I sent a text asking for post op care, and was told they had gone over everything. I am horrified because that’s not true at all. Why would I ask for help if I had answers? I didn’t know that as a BC patient, I was not entitled to help or answers. I lost trust in Gretchen and didn’t want to meet her again, so the staff ghosted me. I even sent a text saying I was concerned about my flaps and that I was having stomach pains, but NCPS did not respond. Having to find a new PS because Dr D did not want to address my concerns was so stress-inducing that I’m still traumatized from it, plus some of my scars are textured and atrophic. It's awful. I am literally the nicest person on the planet and not demanding, I deserve nice results too. Earlier I made an appt w/ the aesthetician to discuss hair removal. But when I arrived for the appt I was told she didn’t come in that day. I was not called in advance to reschedule nor offered an apology. They didn’t want me as a BC patient, and they didn’t want me as a cosmetic client! The reconstruction is supposed to be the uplifting part so that the BC patient can put the trauma of treatment behind them, but my experience here was traumatic, and now I’m in perpetual stress because I never had an uplifting end to cancer. No one at NCPS was on my side. The statement "You are not alone" is just a cutsy thing they say to sound like they care. There is no substance to it. I am ashamed of myself for not being smart enough to get a second opinion. I put my trust in Dr D because he told me his wife is Greek. I assumed that meant he would treat me the way Greeks treat other Greeks. Not only did that not happen, he didn’t even treat me the way a dr should treat a patient. 1. Dr D told my husband he would have his atty email me to go over the picture policy, but it’s been almost one month and we haven’t heard. Could you please have the lawyer email me the policy? 2. Please inform BC patients up front, care is handed over to staff after surgery in case they want to go elsewhere. 3. Instead of ghosting BC patients, please let them know you’d prefer they go elsewhere for their care. The stress of having to find a new PS last minute has been unbearable. 4. Please empower your clinical team to answer the BC patient’s questions. If they don’t know, please empower them to get the answer from the surgeon. 5. Some of the staff are repulsed by BC patients. The treatment made me rotund and ugly, and the staff are used to aesthetic clients. Please don’t force staff to meet with BC patients if they don’t want to. Their lack of interest in helping me has been devastating. 6. Gretchen feeling comfortable lying to a BC patient was the tipping point in being forced to seek care elsewhere. I would like an email apology from Gretchen for lying to me. Please no gaslighting!

Despina — google_place

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