Matthew Hagan, Dr

★ ☆ ☆ ☆ ☆ 1.0

Dec 20, 2025

During a laser hair removal session, the technician used a green marker on my legs. The laser's heat reacted with the ink, triggering a severe thermal reaction that burned the pigment into my skin. This caused painful, red burn lines that have now resulted in scarring.

I received no aftercare after this injury. There was no medical treatment plan and no communication from Dr. Freeman. I was forced to pay for urgent care and a dermatologist to create a long-term treatment plan for my recovery. A refund was never offered.

The office's priority was collecting photographs, not providing patient care. I received conflicting information from staff, demonstrating a total breakdown in communication. Despite my requests, Dr. Freeman never performed an examination or contacted me, failing basic duty of physician oversight.

Now, over a month after my injury, I have yet to hear from Dr. Freeman. I cannot say if this represents a singular case of patient abandonment, or the standard of care at this practice.

I strongly caution potential patients. Procedure aftercare is crucial, and in my case, it was completely absent.

UPDATE 12/04/2025:

After I filed a complaint with the Idaho Attorney General’s Consumer Protection Division, I received a formal response from the practice's attorney. The letter states it “has been reviewed and approved by Dr. Mark Freeman.”

This letter:
• Minimizes permanent traumatic burns as a mere “red line.”
• Presents a narrative of follow-up that is contradicted by my documented communications (emails, patient chart records, and cellphone company provided call logs).
• Confirms the technician “used a marker to mark treatment areas,” yet the practice only offered a refund months later, after intervention by the Attorney General’s Office.
• Systematically avoids accountability by ignoring my written and in-person requests, thereby abandoning its patient care obligations.

The practice has still not provided a diagnosis or treatment plan, and I continue to pay for specialist care independently.

This official response indicates the handling of the initial incident was not an isolated error, but part of a broader pattern in my care. I advise potential patients to exercise caution, as post-treatment patient care is critical.

Erica M. — google_place

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