Laura Randolph, MD

★ ☆ ☆ ☆ ☆ 1.0

Nov 24, 2024

I was referred to Dr. Randolph by a dermatologist, for a very simple removal of a pea-sized cyst on my face. For some reason, Dr. Randolph decided to have it done in a large medical room with 4 other nurses who did nothing but make jokes, play loud music and make me uncomfortable. The procedure took 5 minutes. I received a bill not long after stating that I owed roughly $2000 for the simple cyst removal, even after my insurance had paid thousands of dollars themselves. On top of that, i had been forced to hand over $500 BEFORE the surgery, DURING my consultation, with NO prior warning. So about a week later, the cyst comes back. Obviously Dr. Randolph didn't even remove my cyst properly. She agreed to have the surgery done again at no charge, but this time she performed the surgery in a typical consultation room. And it took5 minutes and no other nurses were there. She THEN informed me that she COULD HAVE performed the surgery in a consultation room the first time (and i wouldn't have had to pay $2500 out of pocket) BUT she chose to have it done in the expensive surgery room with 4 nurses (who were not needed in the slightest) instead. In short, i paid $2500 for basically no reason, the surgery was performed inadequately, AND it was botched the second time too, because now i have an unnecessary BUMP where she stitched the incision back together sloppily, and i will probably have to have that imperfections fixed by a better, much more skilled plastic surgeon in the future. For now, my face looks ridiculous and she is lucky i haven't decided to take legal action. Yet.

Amy Ryan — google_place

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