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★ ☆ ☆ ☆ ☆ 1.0
Nov 23, 2024Could not be more disappointed in my experience. Being relatively new to FW I asked around for a recommendation for a Medical Spa. Every time I heard about Aspire it was a do not go. I decided to form my own opinion (I love my monthly facials) and was pleasantly surprised by my appointments - all went well until a problem arose. Then I understood why no one would stand behind a recommendation to this place. I was burned by my procedure (IPL) and could not get Dr Lee or anyone on the phone - the vmail was full - the entire weekend. Unacceptable and unprofessional - what if I had been a surgery patient? I waited until open on Monday morning to get someone to speak with me and help me fix it. I went in and Dr Lee proceeded to tell me "yes that's a second degree burn, but no matter it will heal fine". Um. That's it???? I had been uncomfortable for 3 days/sleepless nights and that's it? Then he told me to use a specific lotion and oil - use those and come back in a week. I went to front desk to make my follow up appointment and she proceeded to charge me for the cream/oil. And did not offer to refund the cost of the procedure that gave me a second degree burn and potentially a lot of hassle to get rid of hyperpigmentation. Unprofessional. Unacceptable. Do not go.
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