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★ ★ ☆ ☆ ☆ 2.0
Apr 6, 2025Two stars because the service itself was fine but I will not be returning. Horrible communication & treated like just another customer. A mixup on their end wasted a large chunk of money and they couldn't be bothered to correct it. The esthetician told me to wait "at least a month" to come back in and use the rest of my product (even though I stated multiple times that I was fine doing it all in that appointment) & insisted she would have it waiting for me. I waited and made an appointment a little over a month later. She let me make the appointment, came to the waiting room that afternoon and told me that whoops, she had thrown it out. They offered nothing in return. Wasted my time and money and then had the nerve to tell me to just "watch for another special". I don't need a special- I need you to honor what I paid for originally or CALL me to ask me to come in before throwing out what I paid for. At the very least, call me and tell me not to come in. Very unimpressed with the lack of communication and professionalism.
Nicole Krier — google_place
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