Dan Bennett, MD

★ ☆ ☆ ☆ ☆ 1.0

Nov 2, 2024

Disrespectful, underqualified, unprofessional. This is by far the worst experience I have had at a medical spa. Not only did they scratch my face with the Vibraderm treatment (a vibrating stainless steel paddle that they claimed was “too gentle” to scratch me), they refused to admit any fault even after I submitted several pictures. They ignored me and left me hanging for days after I asked for a refund, at which point, they claimed I needed to come in and be seen again in order to receive any reimbursement. (Funny they didn’t ask me to do this when I called the first time, within 24 hours, when the scratches were still fresh.)

The office administrator, Jill, was extremely cold, rude, and argumentative. I told her I’d already sent several pictures and asked why she didn’t tell me to come in the prior week. She replied, “Well, you hadn’t asked for a refund at that point.” (Apparently, they only care about you/your skin if you want your money back.) She told me the esthetician “probably knew it was a scratch and would heal.” This is ridiculous. I did not come for a treatment that would leave me with cat-like scratches on my forehead. I did not come so that I would have to change my haircut that weekend to hide the damage. That is absurd and should not be expected as part of treatment. Or, if it is part of treatment, I should have been made aware of the risks and been asked to sign a waiver.

On top of scratching me and denying any fault (and essentially denying that my concerns were even valid), I originally went to Aesthetistry Med Spa to receive a skincare consultation to discuss fillers. I was told I would meet with a nurse injector. This never happened (it was the entire purpose of my appointment).

All she apologized for was the miscommunication. At no point did she offer a solution (other than me taking time off working and driving 30 minutes with sciatica to be seen again after already sending photos). At no point did she say, “I’m so sorry this happened to you, we want to make it right.” She was defensive and argumentative the entire call. She took no responsibility and tried to make me out as a liar who faked photos to get my money back.

Never in my life have I been treated so horribly. I was made to feel like a thorn in their side when the only thing I did wrong was go to them for treatment. These people do not care about their clients, don’t accept responsibility for their mistakes, and will give you the run around if they do anything wrong to deter you from getting a refund. I will never return and will tell everyone I know to stay away.

Devon Nespica — google_place

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