Thank you!
We have received your report and will review it shortly.
★ ☆ ☆ ☆ ☆ 1.0
May 9, 2024I went in for a service, and was quoted prices on the phone prior to my visit. On the day of, they asked if I was happy with the same service I had received elsewhere in previous years. I shared some concerns and they made recommendations for slight changes in the placement of the service. At NO point did they say the price would change. Upon checking out, I was give a price tag nearly triple of what I had been told by phone, and what I had paid at other medical spas. I was clearly thrown for a loop, even asked if they had a mix up on their computer system. The secretary coldly told me no, and didn’t offer to help clear things up. I left in tears, feeling scammed. For what I paid, they never called to see how I was doing the following week. They’ve called twice since to tell me it’s time to schedule my next procedure! I calmly tell them each time I won’t return because of how horrible my experience was and all they can say is, “Ok! Thank you.” Seriously?! You don’t even care to know why someone is dissatisfied? I felt like an idiot walking out of there. If they truly cared about customers, they would’ve helped me before I left and would take my input seriously when they call trying to get me to make a appointment for my next service.
Claire A — google_place
We have received your report and will review it shortly.