Jo Herzog, MD

★ ★ ★ ☆ ☆ 3.0

Nov 25, 2024

This was my first visit to this facility and I wish I was able to give them more stars, however, the receptionist in the "check out" area caused me to pause. I arrived for my appointment and was given a form to complete and was directed towards the check-out lobby. Upon completing the form, there was myself and two other individuals waiting for the receptionist to get off of the phone. She babbled away on the phone while we waited patiently for her to end the call. This lasted for about five minutes. The receptionist from the front lobby came to the check out lobby to inform her that there was a lady on the phone needing to speak with her and the check out receptionist replied, "She can wait, she is in collections." I was aghast and appalled by her lack of customer service and compassion and how she used the woman's situation to punish her, in a sense by making her wait a ridiculous amount of time to resolve her issue.

If it had not been for the excellent customer service I received from Vickie (who did a fabulous job with my chemical peel), I would never reconsider revisiting this place. Vickie is literally THE only reason I will be returning.

Too put this in simple terms, the receptionist was rude and just plain nasty. And what makes this even worse, she was no where to be found for quite some time after I completed my session with Vickie. I had to give Vickie my Groupon information.

The receptionist is the first person you encounter and with an attitude equivalent to a garbage bin, it is safe to say that she may very well turn off many clients. She does not possess the basic capacity of implementing the most fundamental aspects of customer service and for that reason, I just had to write this review. With that being said, I would think it wise for the owner to have a stern conversation with this receptionist as she may very well leave a bad taste in the mouths of existing and future clients as I was totally and utterly disgusted by this receptionists' behavior.

Nneka Gunn — google_place

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