Stephen Vega, MD

★ ☆ ☆ ☆ ☆ 1.0

Nov 26, 2024

Very inconsiderate for out of state patients. My mother had mad an appoint for a consultation 2 month from last year. We had confirm the night before as well as the morning of the appointment date. Tickets were purchased, flights were book, vacation time was approved from work, and 1 hour into driving (just 30 minutes away from the office) the receptionist called to say that they have to cancel the appointment amd reschedule. This was on a Thursday, I explained to whomeve it was that my mother was out of state and if there was a way that they could of accommodate her Friday seeing that it was a consultation,as she was leaving that Sunday. That lady was very careless in explaining that they were booked out. So if it was the other way around we would of been charged with a late cancellation fee to accommodate the office for wasting their time, but they can do it to you without offering any assistance when they cancellation was on their end. After hanging up the phone with them I contacted another other with way better reviews (didn’t know why we didn’t see it earlier) and the lady was super helpful, I explatthe situation to her and she told me that we can come in at the end of the day seeimg that it was a consultation, with the only advise to come in an hour early to fill out the New Patient form. That my friend is service! The bright side is, if they weren’t so stink we would of never ended up at the other wonderful office. My mother now has a date set for her proceedure and I feel at ease that her trip wasn’t wasted. Shame of you for being so careless, and not having another option for your mistake.

Mind Over What Matters — google_place

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