Matthew HaganDr

During a laser hair removal session, the technician used a green marker on my legs. The laser's heat reacted with the ink, triggering a severe thermal reaction that burned the pigment into my skin. This caused painful, red burn lines that have now resulted in scarring. I received no aftercare after this injury. There was no medical treatment plan and no communication from Dr. Freeman. I was forced to pay for urgent care and a dermatologist to create a long-term treatment plan for my recovery. A refund was never offered. The office's priority was collecting photographs, not providing patient care. I received conflicting information from staff, demonstrating a total breakdown in communication. Despite my requests, Dr. Freeman never performed an examination or contacted me, failing basic duty of physician oversight. Now, over a month after my injury, I have yet to hear from Dr. Freeman. I cannot say if this represents a singular case of patient abandonment, or the standard of care at this practice. I strongly caution potential patients. Procedure aftercare is crucial, and in my case, it was completely absent. UPDATE 12/04/2025: After I filed a complaint with the Idaho Attorney General’s Consumer Protection Division, I received a formal response from the practice's attorney. The letter states it “has been reviewed and approved by Dr. Mark Freeman.” This letter: • Minimizes permanent traumatic burns as a mere “red line.” • Presents a narrative of follow-up that is contradicted by my documented communications (emails, patient chart records, and cellphone company provided call logs). • Confirms the technician “used a marker to mark treatment areas,” yet the practice only offered a refund months later, after intervention by the Attorney General’s Office. • Systematically avoids accountability by ignoring my written and in-person requests, thereby abandoning its patient care obligations. The practice has still not provided a diagnosis or treatment plan, and I continue to pay for specialist care independently. This official response indicates the handling of the initial incident was not an isolated error, but part of a broader pattern in my care. I advise potential patients to exercise caution, as post-treatment patient care is critical.

UPDATE 12/04/2025: After I filed a complaint with the Idaho Attorney General's Consumer Protection Division, I received a formal response from the...

Lori is seriously the best! She was so helpful and walked me through everything! I absolutely love my results. I can’t say enough good about Freeman Plastic Surgery and the whole staff.

Dr. Freeman and his staff are the best of the best! He removed my 20 year old implants, and did a fantastic job. Dr. Freeman and the anesthesiologist and the nurses are extremely meticulous and His facility is immaculate! I will definitely be returning in the future.

I am so happy with my experience at Freeman Plastic Surgery. I was able to get an appointment when I wanted it and the care I received was remarkable. Dr. Freeman explained my options well and was very professional. The nurses and office personnel are also very helpful and kind.

Dr. Freeman is such a caring person! He is professional in every way and made me feel so comfortable to ask any questions or share concerns. I chose his clinic because of the other great reviews and after our first visit it was a clear choice for me. Exceptional staff, communication every step of the way and care beyond what I had expected! I love the in patient surgery center and received optimal care. I really can’t say enough positive things!

The front desk and nurses are incredibly professional and helpful. I never had a bad experience.

Do not go there for filler injections. Didn't do anything i asked for and I have lumps in my cheek. I look like a freak!​