Gustavo R. Machado, Dr

★ ☆ ☆ ☆ ☆ 1.0

Feb 2, 2026

Beware: Lots of billing errors & overcharging! I have been very disappointed in their billing errors & lack of caring. I started checking my husband's EOB's through our insurance because he was being charged a $50 co-pay every time he had physical therapy even though he had reached his deductible for the year. When we asked about it, they said to call billing. We called our insurance & let them know what was going on. They stated they would call & talk to billing. After our insurance talked to billing, billing called us & they said oh yeah, he had a credit & they were just going to apply it to any balances in the future. We said no, we want a refund for the overpayment/charges. They never called to let us know he had a credit & they were still charging him at every appt. I am concerned for those who don't know how to check their EOB & for the elderly. Please, if something does seem right talk to your insurance company or have someone you trust help you check your insurance bills/EOB's. They also had him pay over $3,500 for a surgery he had. The surgery ended up being quite a bit less with insurance & we had to reach out to our insurance & to billing again, about this overpayment. Again, they said they were just going to give the credit to him when he owed money. This is not a common practice & very shady. We asked them to submit all bills through our insurance. They are sending us a refund check, we will see if it matches the correct credit amount. They are also very inconsiderate with your time. My husband had a post op appt on 4/22/25 at 2:30pm. They didn't get him into a room until after 4:00pm & then he found out he was seeing the PA instead of his Dr. No one called him to let him know he would be waiting over 1.5 hours. No one offered him the option of rescheduling. He had to take work off for the rest of the afternoon for this post op appt. I called & LVM that it was rude & inconsiderate to not call him ahead of time & let him know that there was a long wait & give him the option of rescheduling. They then called his phone # the next day & stated they were sorry for his wait, after I stated that I was leaving a negative review on google. Please be vigilant. Double-check your insurance bills & statements and don’t hesitate to advocate for yourself. On a plus side, my husband does like his physical therapist & said the surgeon did a good job. That is why I gave 2 stars, instead of one.

Becky Hundley — google_place

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