Pauline Joy Santos, Dr

★ ☆ ☆ ☆ ☆ 1.0

Nov 3, 2025

- There is about 4 yelp pages for this office that future patients should keep in mind by checking first prior to being seeing here, also if you notice, ALMOST ALL good reviews is because of their medspa.. not surgery side -

I had a breast augmentation back in February of last year. A couple months later I noticed they were drooping and painful if I wasn’t wearing a bra. I came in to be seen as was told to wear buy a push up wire bra AND a shower bra so my breasts are supported 24/7 until a year post op.. which as a girl, you know is highly uncomfortable and a main reason to getting your boobs done is be able to not wear a bra and your breasts look perky. I was pretty upset but remained patient and cooperative even though I had just paid so much money to get them done to be told that. I was scheduled a post op in a year and was told I’d be taken care of if a revision surgery is needed. I came in a year post op, and was sent a quote for double of what I even paid for my breast augmentation of almost $12,000 to fix this mess. I wasn’t happy and was then sent a new quote for around $7900. Which apparently both included a “discount”. My original augmentation cost $7600. The front office staff (in surgery dept) are very passive aggressive and rude which other reviews reference the same. I had to wait a month to even get sent my original quote as they ignore messages. This office is trying to profit even over fixing a surgery that could have been done correctly the first time.

I had originally asked for ultras which naturally sit higher prior to my surgery but was told I wouldn’t need them. If I had got those to begin with, this wouldn’t be happening. I have a close friend who got her breast augmentation done a bit before I did, hers bottomed out and her office redid them immediately for just the cost of the anesthesia fees which I think anyone would think is fair.

I have read other reviews stating they weren’t happy with results and their concerns were brushed off as well. From what I am hearing and seeing if you do your research on this office they do not work with you if things go wrong.

Going to an office for plastic surgery you want to be assured you will be taken care of even after you pay as results can vary up to a year post op even. This office isn’t capable of doing so unless you pay them more than your original surgery costs. Mine as well go somewhere else and pay $20,000 for a breast augmentation done right cause taking the chance of it not, you will end up paying double here.

I will be posting the ridiculous quotes and all the times I’ve reached out to the front office with no response shortly.

UPDATE 8/25/25 -

Posting an update on my previous review. I have been suffering from back pain from being told I have to wear a 24/7 wired push up bra to keep my breast from continuing to drop due to medical negligence. I can't even wear a comfortable bra support because it isn't enough hold to prevent further damage. This office does not care to leave their patients in this condition and they do have previous lawsuits against them already. PLEASE LADIES DO NOT GET PLASTIC SURGERY DONE HERE. There are plenty of other plastic surgery practices that actually care for their patients well being and outcome of the surgery. Other offices provide care to patients not only before but after to ensure proper results which is essential in plastic surgery. I also have nerve damage where the implants were placed. All around unprofessional and neglectful to leave any patient in this condition due to their errors.

Michaela B — google_place

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